Terms of Service

1. Acceptance of Terms

By accessing and using the Vodafone Toll Connections website ("Website") and any services provided by Vodafone Toll Connections ("we", "our", "us"), you accept and agree to be bound by these Terms of Service ("Terms").

1.1 Agreement to Terms

These Terms constitute a legally binding agreement between you and Vodafone Toll Connections. If you do not agree to these Terms, you must not access or use our Website or services.

1.2 Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our Website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Terms.

1.3 Eligibility

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you are at least 18 years old.

2. Our Services

Vodafone Toll Connections provides informational resources and payment facilitation services for UK toll roads, bridges, and congestion zones.

2.1 Service Description

Our services include but are not limited to:

• Providing comprehensive guides and information about UK toll roads
• Facilitating toll payments through Vodafone Pay
• Providing and managing Vodafone Tall electronic tags
• Offering customer support for toll payment issues
• Providing fleet management solutions for businesses

2.2 Service Availability

We strive to maintain the availability of our services but do not guarantee uninterrupted access. We may suspend, withdraw, or restrict the availability of all or any part of our services for business and operational reasons.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, including the availability of any feature, database, or content.

3. User Responsibilities

As a user of our services, you have certain responsibilities and obligations.

3.1 Account Registration

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly updating your account information
• Notifying us immediately of any unauthorized use of your account

3.2 Acceptable Use

You agree not to use our services:

• In any way that violates any applicable law or regulation
• To engage in any fraudulent, deceptive, or misleading activities
• To transmit any viruses, malware, or other harmful code
• To attempt to gain unauthorized access to our systems
• To interfere with or disrupt the integrity or performance of our services

3.3 Vehicle Information Accuracy

You are responsible for ensuring that all vehicle information provided to us is accurate and current. This includes:

• Correct vehicle registration numbers
• Accurate vehicle classification
• Timely updates when you change vehicles

3.4 Compliance with Toll Regulations

While we facilitate toll payments, you remain responsible for:

• Complying with all toll road regulations and requirements
• Paying any fines or penalties incurred due to your actions
• Ensuring your vehicle meets any requirements for using toll roads

4. Payments & Billing

This section outlines the terms governing payments for our services.

4.1 Service Fees

Our services may involve various fees, including:

• Toll charges passed through at the standard rates
• Service fees for Vodafone Tall tags
• Transaction fees where applicable
• Any other fees as disclosed at the time of service

4.2 Payment Authorization

By using our payment services, you authorize us to charge your designated payment method for all applicable fees and charges. You agree to maintain valid payment information in your account.

4.3 Billing Disputes

If you believe you have been charged in error, you must contact us within 30 days of the charge date. We will investigate and, if appropriate, issue a refund.

4.4 Late Payments and Non-Payment

If we are unable to process your payment, we may:

• Suspend or terminate your access to our services
• Charge late fees or interest on overdue amounts
• Engage collection services to recover amounts due

4.5 Refund Policy

Refunds are generally not provided for toll payments once processed, as these payments are made to third-party toll authorities. Service fees may be refundable under certain circumstances at our discretion.

5. Intellectual Property

All intellectual property rights in our services and content are owned by or licensed to us.

5.1 Ownership

We own or license all rights, title, and interest in and to:

• Our website and its content
• Our trademarks, logos, and brand elements
• Our software and technology
• Our proprietary information and trade secrets

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for personal, non-commercial purposes in accordance with these Terms.

5.3 Restrictions

You may not:

• Copy, modify, or create derivative works of our content
• Use our intellectual property without our express written permission
• Reverse engineer, decompile, or disassemble our technology
• Remove any copyright or proprietary notices

5.4 User Content

If you submit any content to us (such as reviews, comments, or suggestions), you grant us a perpetual, royalty-free, worldwide license to use, modify, and display that content in connection with our services.

6. Limitations of Liability

This section outlines the limitations of our liability to you.

6.1 No Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will be uninterrupted or error-free
• Our services will meet your specific requirements
• The results obtained from using our services will be accurate or reliable

6.2 Limitation of Liability

To the maximum extent permitted by law, Vodafone Toll Connections shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Damages relating to your use of or inability to use our services
• Any third-party conduct or content on our services
• Any unauthorized access to or use of our servers

6.3 Maximum Liability

Our total cumulative liability to you for all claims arising from or related to these Terms or our services shall not exceed the greater of (a) £100 or (b) the amount you have paid us in the past 12 months.

6.4 Essential Purpose

You acknowledge and agree that the limitations of liability in this section are fundamental elements of the basis of the bargain between you and Vodafone Toll Connections.

7. Termination

This section explains how these Terms may be terminated.

7.1 Termination by You

You may terminate your account and these Terms at any time by contacting us or through your account settings, subject to payment of any outstanding amounts.

7.2 Termination by Us

We may suspend or terminate your access to our services immediately without notice if:

• You breach these Terms
• We suspect fraudulent or illegal activity
• You fail to pay amounts when due
• We decide to discontinue the services

7.3 Effect of Termination

Upon termination:

• Your right to use our services will immediately cease
• You must pay any outstanding amounts
• We may delete your account information
• Provisions that by their nature should survive termination will survive

8. Governing Law & Dispute Resolution

This section outlines the governing law and how disputes will be resolved.

8.1 Governing Law

These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

8.2 Dispute Resolution

Before filing any claim against Vodafone Toll Connections, you agree to try to resolve the dispute informally by contacting us first. If we cannot resolve the dispute within 60 days, you may pursue formal dispute resolution.

8.3 Arbitration

Any dispute arising from these Terms shall be finally settled by binding arbitration in accordance with the rules of the London Court of International Arbitration. The arbitration shall take place in London, England.

8.4 Class Action Waiver

You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or class member in a class, consolidated, or representative action.

8.5 Jurisdiction

For any disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

9. Additional Provisions

9.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Vodafone Toll Connections regarding our services and supersede all prior agreements.

9.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

9.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

9.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

9.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

9.6 Notices

We may provide notices to you via email, postal mail, or posting on our website. You are responsible for providing us with your current contact information.

10. Contact Information

If you have any questions about these Terms of Service, please contact us:

We strive to respond to all legitimate inquiries within a reasonable time frame.