Privacy Policy

Your privacy is important to us. Learn how Vodafone Toll Connections collects, uses, and protects your personal information in compliance with UK data protection laws.

1. Introduction

Vodafone Toll Connections ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

This policy applies to information we collect about:

  • Visitors to our website
  • Users of our Vodafone Pay and Vodafone Tall services
  • People who contact us for support or information

By using our website and services, you agree to the collection and use of information in accordance with this policy. We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Last Updated: 1 January 2025

Policy Version: 2.0

2. Information We Collect

We collect several types of information from and about users of our website and services:

2.1 Personal Information

When you use our services, we may collect the following personal information:

  • Contact Information: Name, email address, telephone number
  • Vehicle Information: Vehicle registration number, vehicle type
  • Payment Information: Payment card details (processed securely by our payment providers)
  • Account Information: Username, password, account preferences
  • Communication Data: Records of your communications with us

2.2 Technical Information

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type and version, time zone setting
  • Usage Data: Information about how you use our website, products, and services
  • Location Data: General location information based on your IP address

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. For detailed information about the cookies we use and their purposes, see our Cookie Policy.

3. How We Use Your Information

We use the information we collect in the following ways:

Purpose Legal Basis
To provide and maintain our services Performance of contract
To process toll payments and manage your account Performance of contract
To notify you about changes to our services Performance of contract
To provide customer support Legitimate interests
To gather analysis or valuable information to improve our services Legitimate interests
To monitor the usage of our website Legitimate interests
To detect, prevent and address technical issues Legitimate interests
To send you marketing communications (with your consent) Consent

Marketing Communications: We will only send you marketing emails if you have explicitly consented to receive them. You can opt-out at any time by using the unsubscribe link in our emails or contacting us directly.

4. How We Share Your Information

We may share your personal information with the following parties:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processing services
  • Website hosting and analytics providers
  • Customer support platforms
  • Email marketing services (only with your consent)

4.2 Legal Requirements

We may disclose your personal information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Toll Authorities

When you use our toll payment services, we may share necessary information with relevant toll authorities to facilitate payment and account management. This is limited to information required for these purposes.

Important: We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information.

5.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functionality Cookies: Enable enhanced functionality and personalization
  • Targeting Cookies: Used to deliver relevant advertisements

5.2 Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

6. Your Data Protection Rights

Under data protection laws, you have rights including:

6.1 Your Right of Access

You have the right to ask us for copies of your personal information.

6.2 Your Right to Rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

6.3 Your Right to Erasure

You have the right to ask us to erase your personal information in certain circumstances.

6.4 Your Right to Restriction of Processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

6.5 Your Right to Object to Processing

You have the right to object to the processing of your personal information in certain circumstances.

6.6 Your Right to Data Portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

6.7 Exercising Your Rights

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at privacy@vobadfon.pro if you wish to make a request.

7. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

7.1 Security Measures

Our security measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls limiting personnel access to personal information
  • Secure data storage with industry-standard protections
  • Regular staff training on data protection

7.2 Data Breach Procedures

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7.3 Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Additional Information

8.1 International Transfers

Your information, including personal data, is processed at our operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your country where data protection laws may differ.

We will ensure appropriate safeguards are in place to protect your personal data when transferred internationally.

8.2 Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

8.3 Children's Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

8.4 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@vobadfon.pro

By phone: +44 7780 793590

By mail: Vodafone Toll Connections, 17 Appleton Grove, Osmondthorpe, Leeds LS9 9EN, UK

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Questions About Your Privacy?

Our privacy team is here to help with any questions about how we handle your personal information or to assist with data protection requests.

Contact Us Email Privacy Team